If your payment was not processed successfully, it could be due to one of the following reasons:
Your card was declined by your bank.
- If your card did not go through, we recommend trying a different card or contacting your bank about this issue.
Your payment was declined by your bank.
- Call the phone number on the back of your card to confirm your purchase with your bank.
Your card information was not entered correctly.
- Retype your card information and resubmit.
The website did not process the payment.
- Refresh the page and try again on another browser or device. Be sure to use web browsers compatible with our TV platform such as Chrome, Safari, DuckDuckGo or Firefox.
If all else fails, no problem. Just send us an email at firstname.lastname@example.org with your phone number, and our customer service representatives will contact you to update the payment.